At the heart of civility is respect. Respect and dignity are essential for psychological safety, especially when others have diverse experiences and viewpoints. Civility is not about complacency or placating. It’s not about denying or pushing away strong feelings that can emerge when conflict emerges. It’s about temporarily suspending our alarm bells for a period of time so we can do the hard work of “climbing the empathy wall” to better understand the deep stories behind those we see as “the other.”