“We are not just human resources, we are human beings.”

A significant workplace traumatic event can make or break a company depending on how well the employer has prepared for it — at the heart of a successful transition through the crisis is the how well leadership connects with the people most impacted by the trauma. In this interview, Tricia Kagerer, an expert in workplace risk management, shares key steps in helping companies move from “it-will-never-happen-here” mentality to building a responsive plan for crisis.