Burnout is costly to employers in several ways:

1. Employee turnover

2. Increased risk of worker injury or error

3. Deteriorating culture as energy becomes misdirected toward scapegoating

Contrary to conventional wisdom, burnout is not solely related to workload, it’s also related to feeling like “a cog in a machine.” When an unsustainable workload becomes even more stressful due to a lack of clarity, lack of control and an effort-reward imbalance, relationships become strained and people become siloed.

According to leading researchers, burnout is identified when three psychological states exist:

• High levels of cynicism: an indifference, negative perspective

• High levels of exhaustion: emotional, spiritual and physical

• Low levels of professional efficacy: the belief in ones ability to make a difference.

Burnout can creep into a workplace and worsen over time. It often starts with an erosion of engagement. Work shifts from important, interesting and meaningful to exhausting. Next comes the erosion of emotions, where cynicism, anger, anxiety and depression start to surface. Finally, burned out workers comes to experience a mismatch between themselves and the organization. They lose faith that the organization has their best interests at heart.

In this episode, I have a delightful conversation with Susan Farese, RN - a healthcare worker and mentor, a Veteran, a poet and photographer and the owner of PR firm “SJF Communications.” We talk about how burnout is taking its toll on our healthcare teams, and how she uses poetry, among other tools to cope.